1. I wish to quote for a risk that falls outside of Quotemac, what do I do?
Remember that our TailorMade.net sector caters for hundreds of different risk types that do not fit into our other products. Please call our Underwriting Department on 020-7256-3100 who will advise you accordingly.

2. What are my credit terms?
You are required to settle your account within 45 days. Your statement of account is available to you online via QuoteMac 24/7 in real time. Simply click on the “Reports” tab and select “Statement”. Failure to meet these credit terms will result in cancellation of the policy(s). For full details please email accounts@quotemac.net

3. How can I settle my account?
In addition to cheques and bank transfers we can accept credit cards and offer a monthly instalment facility. For more details please email accounts@quotemac.net

4. How do I make a complaint?
In the event you wish to make a complaint please email complaints@quotemac.net and we will do our utmost to resolve your problem.

5. How do I notify a claim?
There are 2 ways in which you can notify a claim.

i) Online	- You can notify the claim via Quotemac. Simply retrieve your client’s policy, click on the Claim Notification icon and submit the claim.
ii) Telephone	- Call our claims department directly on 020-7256-3102