1. I wish to quote for a risk that falls outside of Quotemac, what do I do?
Remember that our “Commercial & Liability Non Package” product caters for risks that do not fit into our other products. However, if you still feel a risk falls outside of QuoteMac please email underwriters@quotemac.net or fax your submission to 020-7256-3109.

2. What are my credit terms?
You are required to settle your account within 45 days. Your statement of account is available to you online via QuoteMac 24/7 in real time. Simply click on the “Reports” tab and select “Statement”. Failure to meet these credit terms will result in cancellation of the policy(s). For full details please email accounts@quotemac.net

3. How can I settle my account?
In addition to cheques and bank transfers we can accept credit cards and offer a monthly instalment facility. For more details please email accounts@quotemac.net

4. How do I make a complaint?
In the event you wish to make a complaint please email complaints@quotemac.net and we will do our utmost to resolve your problem.

5. How do I notify a claim?
There are 2 ways in which you can notify a claim.

i) Online	- You can notify the claim via Quotemac. Simply retrieve your client’s policy, click on the Claim Notification icon and submit the claim.
ii) Telephone	- Call our expert loss adjusters directly on the number detailed on your client’s quotation / policy schedule (last page). If your own file is not to hand you can easily obtain this information by viewing the document in Quotemac.
	- Alternatively call our claims department on 020-7256-3100 (or email claims@quotemac.net)